live / 2015

LIFT-LA Member2Member Project

Idea submitted in the My LA2050 Maker Challenge by LIFT-Los Angeles

LIFT-LA’s model is predicated on the belief that poverty is complicated, getting help should not be-- more connected families are more likely to manage crises and move out of poverty. We will augment our current model by sharpening our focus to work with parents with young children to truly break the cycle of poverty. We will build the formal and informal supports necessary to get resources directly into their hands.


In what areas of Los Angeles will you be directly working?

  • County of Los Angeles
  • Tenant partner of the Magnolia Community Initiative

How do you plan to use these resources to make change?

  • Conduct research
  • Engage residents and stakeholders
  • Implement a pilot or new project
  • Expand a pilot or a program
  • Dual generation programmatic refocus with new Member2Member pilot.

How will your proposal improve the following “Live” metrics?

  • Access to healthy food
  • Healthcare access
  • Number of households below the self-sufficiency index
  • Rates of homelessness
  • Prevalence of adverse childhood experiences (Dream Metric)
  • Percentage of LA communities that are resilient (Dream Metric)

Please explain how you will evaluate your work.

LIFT measures Member progress in two ways:

  1. We track financial progress (employment, housing) in our online case management system, Link.

  2. Second, we utilize Constituent Voice (CV), a system that utilizes micro-surveys to capture participant feedback about service quality and personal and social foundations after each Member meeting. Similar to the way that for-profit organizations use consumer feedback to improve product quality and service, CV enables LIFT to solicit feedback on its services from our members’ rating.

LIFT was one of the first non-profits in the country to implement CV. Our data shows that individuals that score high on the personal and social factors are twice as likely to sustain progress on their financial goals. We have also learned that social connectedness may be the most predictive indicator of economic success. Using this information, we implement program refinements that, through CV, our members are telling us make a difference in their lives.

How can the LA2050 community and other stakeholders help your proposal succeed?

  • Money (financial capital)
  • Volunteers/staff (human capital)
  • Publicity/awareness (social capital)
  • Infrastructure (building/space/vehicles, etc.)
  • Community outreach